return and refund policy

Thank you for shopping at Mars! We appreciate your business and want to ensure you have a positive experience. This policy outlines the circumstances under which we offer refunds for our products.

Refund Eligibility

You may be eligible for a full refund if one of the following conditions applies:

• Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within [Number] days of receiving your order. We will happily issue a full refund or replacement product, depending on your preference.
• Incorrect Item Received: If you receive an item that is different from what you ordered, please contact us within [Number] days of receiving your order. We will arrange for the return of the incorrect item and send you the correct item as soon as possible.
• Order Cancellation: You may cancel your order for a full refund at any point before it ships.

Products Not Eligible for Refunds

• Opened or Used Products: Due to hygiene and safety concerns, we cannot offer refunds on products that have been opened or used.
• Promotional or Discounted Items: Some promotional or discounted items may be final sale and non-refundable. Please check the specific terms of the promotion for details.

Refund Process

To initiate a refund request, please contact our customer service team by email at [your email address] or phone at [your phone number]. Be sure to include your order number and the reason for your return.

Once we receive your request, we will review it and send you further instructions. You may be required to return the product to us before a refund is issued. We will cover the return shipping cost for damaged or defective items.

Processing Time

Please allow [Number] business days for your refund to be processed after we receive your returned product or confirmation of cancellation. Refunds will be issued to the original payment method used for the purchase.